Frequently asked questions

You can browse and download the current catalog on our website. To the catalog

The current siku catalog is available in stores. Alternatively, you can also order the catalog via our contact form. Click here for the 
contact form

siku toy models are produced in the scales 1:87, 1:55, 1:50 and 1:32. In addition, we have a large number of models that deviate slightly from these scales or are not made to any specific scale.

The siku novelties are spread over the first and second half of the year. You can recognize this by the two markings 1/25 and 2/25 in the catalog. As soon as individual items have been delivered to retailers, we will announce this via various channels such as the website, the newsletter or social media.

A WIKING trailer with drawbar can be attached to a siku tractor, but the trailer may then be positioned at an angle or not at the correct angle behind the tractor.

All siku models in the same scale can be combined with each other.

You can find almost the entire range in our siku online store. We now even supply many shipping destinations throughout Europe. Here, too, the range is constantly being expanded. Of course, siku toy models can still be purchased from stationary specialist retailers. In addition to traditional specialist toy stores, this includes specialist toy markets, department stores, hypermarkets, supermarkets, drugstore chains and also dealers of the original manufacturers. There are also many well-known online retailers that stock a wide range of siku toys. In our retailer search you will find all retailers who sell siku toy models in your area.

With the exception of the New Zealand and Swiss models, SIKU INTERNATIONAL models can be ordered from any siku dealer worldwide. This means that these models are also regularly available in stores or in our online store.

You can find spare parts in our store under the Spare parts category. If you can't find the part you need here, please contact our friendly service team. Spare parts and accessories for siku toy models are also available from our customer service team. Whether you need a rear coupling, steering servo, axle, tires, driver's cab or a traffic light for your siku world - our service team will help you quickly and competently with all your questions about spare parts. Click here for the contact form.

Yes. You can get a wide range of accessories and spare parts for SIKUFARMER products, including front and rear couplings, from our customer service. Click here for the contact form.

You can also order many spare parts online in our siku store. At www.siku.de/produkte/ersatzteile/ you will find a selection of frequently requested spare parts. This section is constantly being expanded.

We currently offer the following payment methods: Paypal, Amazon Pay, instant bank transfer, purchase by credit card and purchase on account.

In addition to PayPal and AmazonPay, we also work with the payment service provider Unzer. The payment methods Sofortüberweisung, purchase with credit card and purchase on account are processed via this provider. If you have any questions about a rejected or failed payment process, please first contact Unzer support at:

https://help.unzer.com/kb/de/endkunden-support-28937

In addition to Germany, we ship to Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus

Shipping within Germany usually takes 2-3 working days. The shipping costs are 4.95€, from a shopping cart value of 49€ the delivery is free of shipping costs. The shipping costs abroad are 13.95€, from a shopping cart value of 99€ the delivery is free of shipping costs. The delivery time may vary depending on the destination country and may exceed the usual delivery time of 2-3 working days.

We currently ship exclusively with DHL

If you wish to cancel your order, please contact our customer service as soon as possible. We will do everything we can to fulfill your cancellation request. Please note, however, that we can only process a cancellation if your order has not yet been shipped. You can reach us by email at sikushop@siku.de or by phone on 02351/876-0 from Mon - Thu 08:00 to 15:30 (Fri until 13:00)

After you have placed your order, you will receive an order confirmation from us by email. Once your order has been shipped, you will receive a shipping confirmation with a tracking link that you can use to track the status of your delivery.

We are very sorry that the delivery did not work - there may be several reasons for this: - The parcel was refused on delivery. - Our delivery partner did not have access to your address even after several attempts. - The delivery address was incomplete or incorrect. - The parcel was damaged en route. - The order was not collected from the store within 10 days. It may take some time for the parcel to arrive back at our warehouse. Unfortunately, the parcel will not be reshipped, but we will issue you with a credit note in this case. We will do our best to process your request as quickly as possible.

The refund will be made via the payment method originally selected when ordering.

We are sorry that an error has occurred with your refund. Please contact our customer service team by email at info@siku.de and be sure to include the order number.

When purchasing on account, you will be subjected to a credit check on our behalf by a credit agency commissioned by Unzer E-Com GmbH. Unfortunately, we have no way of influencing this process. In the event of a failed order, you should always first check whether the account details provided were correct or whether the credit or debit card may have expired. To try a different payment method, you do not have to place a new order, but can simply change the payment method in your existing order. If necessary, please also contact your bank to clarify the matter.

If you wish to withdraw from your purchase within the 14-day withdrawal period, please use the withdrawal form and send it to our customer service. If there are any problems with your order after the 14-day withdrawal period has expired, please also contact our customer service.

Please do not send your parcel back to us directly but to the logistics service provider FIEGE. To request a return label, please contact our customer service.

Please keep the return receipt until we confirm receipt of the return. If you are not informed of a refund within 30 days, please contact our customer service.

We apologize that you received the wrong item. Please return the item to us as soon as possible and contact our customer service. Unfortunately, we do not offer an exchange process, but you can simply reorder the item from us.

If an item from your order has not been delivered, please inform us within 30 days of the delivery date. Please contact our customer service.

You will receive an invoice as an attachment in the shipping confirmation that you receive from us by email.

Please contact our customer service first to return your order. Returns to our siku company address are not intended and will lead to considerable delays in the processing.

When purchasing on account, you will be subjected to a credit check on our behalf by a credit agency commissioned by Unzer E-Com GmbH. Unfortunately, we have no way of influencing this process. In the event of a failed order, you should always first check whether the address details were correct. If this is not the case, please use another payment method.

In general, we recommend always using batteries of the same type, as otherwise problems may occur when establishing a connection or during play. Batteries or rechargeable batteries should always come from the same batch. If you use batteries of different ages or with different charge levels, this may affect the playing time. The weakest battery determines how long the current will continue to flow. If the performance decreases, it is best to replace all batteries at the same time. Three standard “AAA LR03” batteries are used as the power supply for the RC tractors. The remote control module 6899 is also operated with two batteries of this type, the remote control modules 6708/6712/6730 with four “AA LR06” batteries. The RC excavator uses baby cells of type “C LR14” We recommend that you always use high-quality branded batteries from well-known manufacturers (e.g. Varta LONGLIFE Max Power or Ansmann) When buying batteries, pay attention to the best-before date printed on them and use batteries that will last as long as possible. Batteries lose power over time. Avoid heat and cold - The service life of a battery depends on the ambient temperature. Cold and heat shorten the service life. Medium temperatures, i.e. around 15 to 30 degrees, are ideal. When using rechargeable batteries, high-quality items should be used, e.g. from RC model sports. Designation 1.2V AAA HR at least 1050 mAh and 1.2VAA HR6 at least 1200mAh. Please remember to switch off the remote control and model after use. If only the remote control is switched off, the vehicle remains active and the batteries can discharge.

Yes, the SIKUCONTROL trailers and attachments are compatible with all SIKUCONTROL vehicles. It makes no difference whether you control the vehicles with a remote control or with the SIKUCONTROL app. You must make sure that you plug the data cable of the trailer correctly into the tractor unit. Sometimes a little more force is required until you hear a clear “click”.

No. We do not offer this service.

If you are using tractors with the 6708 remote control (red bar in the middle - radio series) or with the 6730 remote control (blue bar in the middle - Bluetooth series), you can switch between tractors and tractor units within the series using the A button.

The steering adjustment for tractors from the new Bluetooth series can only be carried out via the SIKUCONTROL app. Adjustment via the remote control module is no longer possible for these vehicles. Further information can be found in our service area in the instructions for the respective model.

Please check the data sheet of your device or the manufacturer's website to see whether your smartphone/tablet has a gyro sensor or a gyrometer. The gyro sensor is a position or acceleration sensor that reacts to the rotational movements or changes in position of your device. Only devices with a gyro sensor can be operated using the Motion Sense control.

We recommend using the app at least occasionally. This way you can check whether your model is up to date or update the software. The APP also offers functions such as fine adjustment of the steering and much more.