Onlineshop
We currently offer the following payment methods: Paypal, Amazon Pay, instant bank transfer, purchase by credit card and purchase on account.
https://www.siku.de/en/Frequently-asked-questions/Onlineshop/Which-payment-methods-can-I-use-to-pay-in-the-siku-online-store
In addition to PayPal and AmazonPay, we also work with the payment service provider Unzer. The payment methods Sofortüberweisung, purchase with credit card and purchase on account are processed via this provider. If you have any questions about a rejected or failed payment process, please first contact Unzer support at:
https://help.unzer.com/kb/de/endkunden-support-28937
https://www.siku.de/en/Frequently-asked-questions/Onlineshop/I-have-a-question-about-my-payment-who-should-I-contact
https://help.unzer.com/kb/de/endkunden-support-28937
In addition to Germany, we ship to Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus
https://www.siku.de/en/Frequently-asked-questions/Onlineshop/To-which-countries-can-orders-be-shipped
Shipping within Germany usually takes 2-3 working days. The shipping costs are 4.95€, from a shopping cart value of 49€ the delivery is free of shipping costs.
The shipping costs abroad are 13.95€, from a shopping cart value of 99€ the delivery is free of shipping costs. The delivery time may vary depending on the destination country and may exceed the usual delivery time of 2-3 working days.
https://www.siku.de/en/Frequently-asked-questions/Onlineshop/How-long-does-shipping-take-and-what-are-the-shipping-costs
We currently ship exclusively with DHL
https://www.siku.de/en/Frequently-asked-questions/Onlineshop/Which-company-is-used-to-ship-the-orders
If you wish to cancel your order, please contact our customer service as soon as possible. We will do everything we can to fulfill your cancellation request. Please note, however, that we can only process a cancellation if your order has not yet been shipped. You can reach us by email at sikushop@siku.de or by phone on 02351/876-0 from Mon - Thu 08:00 to 15:30 (Fri until 13:00)
https://www.siku.de/en/Frequently-asked-questions/Onlineshop/How-can-I-cancel-my-order
After you have placed your order, you will receive an order confirmation from us by email. Once your order has been shipped, you will receive a shipping confirmation with a tracking link that you can use to track the status of your delivery.
https://www.siku.de/en/Frequently-asked-questions/Onlineshop/How-can-I-track-my-order-on-www.siku.de
We are very sorry that the delivery did not work - there may be several reasons for this:
- The parcel was refused on delivery.
- Our delivery partner did not have access to your address even after several attempts.
- The delivery address was incomplete or incorrect.
- The parcel was damaged en route.
- The order was not collected from the store within 10 days. It may take some time for the parcel to arrive back at our warehouse. Unfortunately, the parcel will not be reshipped, but we will issue you with a credit note in this case. We will do our best to process your request as quickly as possible.
https://www.siku.de/en/Frequently-asked-questions/Onlineshop/Why-was-my-order-returned
The refund will be made via the payment method originally selected when ordering.
https://www.siku.de/en/Frequently-asked-questions/Onlineshop/How-do-I-get-my-refund
No – returns are free of charge.
However, in some cases we charge a small return fee if you only return part of your order and the order value falls below our free shipping threshold:
– €49 within Germany
– €99 outside Germany
In this case, we deduct a flat fee of $3 (Germany) or $6 (international) from the refund amount.
Background: We cover the shipping costs for orders above this threshold. If part of the order is returned and the order value falls below the threshold as a result, we use this flat rate to offset part of our original shipping costs.
Don't worry: if you return the entire order, there is no flat rate.