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You can find answers here to Frequently Asked Questions.

Service

WHERE CAN I GET REPLACEMENT PARTS FOR SIKU TOY MODELS?

You can buy replacement parts and accessories for SIKU toy models here through our website and the SIKU online shop. In the detail view of each model, you will see the button which shows replacement parts. This shows all parts currently in stock in the SIKU online shop and redirects you to the shop. If the replacement part you are looking for is not displayed, please contact us via:

SIKU Onlineshop

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I NEED A NEW REAR COUPLING SYSTEM FOR MY SIKU TRACTOR. CAN I ORDER THIS FROM SIKU?

Yes. In the SIKU online shop you will find a variety of accessories and replacement parts for SIKU Farmer items, including front and rear coupling systems.

SIKU Parts

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MY SIKU TOY MODEL IS DEFECTIVE. CAN I SEND IT FOR REPAIR?

Before you send in a model, please contact us first via SIKU Feedback. Here, you can describe the fault and upload images of your model to give a clear explanation. We can often fix the fault with a new replacement part that you can exchange yourself at home. We are happy to send you the replacement part you require.

SIKU Feedback

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I HAVE A MODEL AFFECTED BY THE RECALL (ITEMS 6711, 6762, 6772, 6769). WHAT CAN I DO?

Dear Siku fans!

In rare cases, our batteries with item number 6711 may present a technical defect. As a result and as a precautionary measure, we are recalling this battery and the three models from the SIKUCONTROL32 range in which this battery is installed:

• Battery (item no. 6711)
• John Deere Tracked Tractor (item no. 6761, 6762 or 6763)
• John Deere Tractor 8345R (item no. 6771, 6772 or 6773)
• Fendt Front Loader (item no. 6769)

Under adverse conditions, the defect on the 6711 battery may cause the battery to heat up excessively. As a responsible manufacturer of highquality toys, we cannot under any circumstances accept reductions in quality and safety.

To exclude any hazards, in particular, the hazard of overheating, we request that you stop using the models any longer, immediately remove the battery from the devices and recycle the battery(ies). Under the statutory provisions of the two-year warranty period, we are pleased to offer you item 6777 SIKUCONTROL32 John Deere with frontloader as a replacement product. If you would like to take advantage of this offer, please return to us the complete product (model incl. charger, hand remote control and battery as well as, if applicable, replacement battery type 6711) with your till receipt, which should not date back more than two years. We will exchange the model for you.

Thank you for your understanding and cooperation!

Your Siku team

Please contact our customer service team. You can contact us by phone on +49 (0) 2351 876-0, or fill out the contact form. We will provide you with the relevant information to help you return the item, plus advice on replacement options for your model affected by the model recall.

Safety information

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GENERAL QUESTIONS

WHERE CAN I GET THE CURRENT SIKU CATALOGUE?

The current SIKU catalogue is available from all specialist retailers. Alternatively, you can also order the catalogue here on the SIKU website, or download it from the SIKU download centre.

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WHERE CAN I GET THE CURRENT SIKU CATALOGUE?TO WHICH MODEL SCALES DOES SIKU PRODUCE ITS TOY MODELS?

SIKU toy models are available to scales 1:87, 1:55, 1:50, 1:43 and 1:32. Plus, many of our models differ slightly from these scales or have undefined model scales. Use the search function to filter models of a particular scale out of your search results.

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WHEN ARE THE NEW MODELS AVAILABLE?

Our new models are generally released four times per year. You can find out the arrival month in the SIKU catalogue by looking up the code number “3” (March), “5” (May), “7” (July) or “9” (September). On our website, new models are released online shortly after they are dispatched to specialist retailers. We also advertise them in our news section, via our Newsletter and announce the exact delivery date. We are happy to send you automatic updates in our SIKU Newsletter about the release dates for SIKU new models and much more!

 

Here, you can subscribe free of charge to our SIKU Newsletter!

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IS IT POSSIBLE TO TOUR THE PRODUCTION SITE OR DO YOU HAVE A MUSEUM?

SIKU now produces many of its models at its headquarters in Lüdenscheid. These are subject to strict confidentiality agreements with the original manufacturers. We therefore cannot allow unauthorized visitors to enter our production halls. Since 26 June 2012, at our main SIKU headquarters in Lüdenscheid, we opened our big SIKU//WIKING Model World to the public. Here, visitors can look forward to 500m² of pure SIKU and WIKING models! You can find out all the facts about production, our exciting history and much more!

SIKU // WIKING Modellwelt

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SOURCING AND SUPPLIERS

WHERE CAN I BUY THE NEW SIKU TOY MODELS?

If you live in Germany or Austria, you can simply order SIKU toy models online and in our new SIKU Markenshop. We have an authorized SIKU specialist retailer to deliver your order on our behalf. The SIKU Markenshop is your online supplier with a direct link to an authorized, specialist toy retailer. Of course, you can still buy SIKU toy models from your high street toy retailer. In addition to traditional toy shops, this includes specialist toy market halls, department stores, hypermarkets, as well as retailers authorized by the original manufacturers. There are also many reputable online suppliers of a wide selection of the SIKU toy models range.

SIKU//WIKING Modellwelt

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WHERE CAN I GET SIKU INTERNATIONAL MODELS?

At SIKU//WIKING Model World, subject to availability, all SIKU INTERNATIONAL models are available.

In addition, SIKU INTERNATIONAL models can be ordered worldwide from every SIKU dealer, with the exception of New Zealand and Swiss models. These models can be bought as normal from retail shops or in the SIKU Markenshop.

SIKU//WIKING Modellwelt

SIKU Markenshop

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WHICH PRODUCTS CAN I ORDER DIRECTLY ON WWW.SIKU.DE FROM THE SIKU ONLINE SHOP?

In the SIKU online shop, you can find replacement parts and accessories for SIKU toy models (SIKU parts) as well as fabulous SIKU fan items like caps, mugs or T-shirts (SIKUMerchandise). Generally, it is not possible to order items from our standard SIKU models range in the online shop. Exceptions are accessories for the SIKUFarmer series as well as limited edition models that are produced by SIKU for direct sale at exhibitions and events (SIKUSpecial).

SIKU Onlineshop

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SIKUCONTROL

WHICH ARE THE BESTE BATTERIES/ RECHARGEABLE BATTERIES TO USE FOR MY CONTROL MODEL?

  • In general, we always recommend using batteries of the same type, otherwise problems can occur when creating a connection or while playing. 
  • Batteries should always come from the same batch. If you use batteries of different ages or with differing charge levels, then this can have a negative effect on the playing duration. It is the weakest battery which decides how long current still flows. If the performance falls off, then it is better to replace all batteries at the same time.
  • We recommend that you always use high-quality branded batteries from well-known manufacturers (e.g. Varta, Ansmann)
  • When buying batteries, take note of the printed minimum shelf-life date, and use batteries which have as long a shelf-life as possible. Over time, the performance of batteries falls off.
  • Avoid heat and cold - the running time of a battery depends on the ambient temperature. Cold and heat reduce the battery’s working life. Moderate temperatures are ideal, i.e. from approximately 15 to 30 degrees Celsius.
  • When using rechargeable batteries, high quality items, e.g. for RC-model sport, should be employed. For designation 1.2V AAA HR choose at least 1050 mAh, and for 1.2V AA HR6 choose at least 1200 mAh.
  • At the end of play, please remember to switch off the remote controller and the model. If only the remote controller is switched off, the vehicle remains active, and the batteries can discharge.
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HOW LONG CAN I DRIVE WITH A SINGLE BATTERY CHARGE?

  • Unfortunately it is not possible to exactly predict the operating period. The driving duration is affected by a number of factors, e.g.
  1. How is the towing unit driven?
  2. Is it driven with or without a trailer? 
  3. Is the trailer towed with or without a load?
  • To find the maximum driving duration, please read our information on the use of the batteries.

 

 

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